Although every effort will be made to keep presentations as represented, The Dairy Industry Association of Australia Ltd (DIAA) reserves the right to make any necessary changes to the program including cancelling the event where required.
Invoices – Invoices have a payment term of 14 days from the date of issue. All invoices must be settled prior to the commencement of the event. Registrations received within 14 days of the commencement of the event need to be settled immediately and prior to the event. Failure to make payment as required may result in cancellation of registration.
Event Cancellation Policy
A refund less administration fees will be provided if an event is cancelled by The Dairy Industry Association of Australia Ltd. Other costs to delegates including, but not limited to flights and accommodation will not be covered by The Dairy Industry Association of Australia Ltd.
Delegate Cancellation Policy
Delegate substitutions may be made at any time subject to the communication to, and approval by, The Dairy Industry Association of Australia Ltd. If a replacement delegate is not a member, the non-member fee will apply, and the difference must be paid immediately and prior to the event.
Cancellations following a positive Covid-19 PCR result and where the event is during the isolation period will be considered upon application. If applicable, a partial refund may also be offered less administration fees and at the discretion of The Dairy Industry Association of Australia Ltd.
Public Health Precautions at ‘in-person’ Events
To protect the health and safety of the DIAA’s employees, contractors, members, guests and employees of the DIAA’s service providers as well as the wider community, from time to time the DIAA may require that Attendees at Events that are held in-person take certain steps to help prevent community transmission of disease, in accordance with guidance provided by the applicable Department of Health in that state or territory and the DIAA’s obligations under relevant work health and safety laws.
The steps that the DIAA may take at a particular Event to help prevent the community transmission of a disease will depend on a number of factors which include:
- State and Commonwealth public health laws, orders and directives that apply from time to time; and
- Rates of transmission in the local community.
Where the DIAA determines that an in-person Event cannot be held due to an increased risk of transmission of a communicable disease, it will make arrangements to reschedule the Event or offer the Event as a virtual event able to be attended by video-conferencing service as it determines in its sole discretion.
Virtual (Online Only)
Virtual (Online Only) registrations do not permit the registrant to attend the event in person.
Other types of registrations may also be transferred to Virtual (Online Only) registrations up to three weeks prior to the event and at the discretion of The Dairy Industry Association of Australia Ltd. If applicable, a partial refund may also be offered less administration fees and at the discretion of The Dairy Industry Association of Australia Ltd.
Use of Photos taken during Events
Photos of attendees of The Dairy Industry Association of Australia Ltd events may be used in our marketing materials. If you do not want your image used in our marketing materials, please advise us via writing at firstname.lastname@example.org
Event Code of Conduct
The Dairy Industry Association of Australia Ltd (DIAA) is committed to providing a safe and respectful environment for all employees, contractors, members, guests and members of the public at large.
This Policy is intended to ensure that the DIAA’s professional events and functions (Events) can be safely enjoyed by all Attendees and set out:
- Standards of conduct required of Attendees; and
- Steps the DIAA may take to ensure the safety of Attendees.
It is the DIAA’s intention that Events are:
- Kept free of harassment towards volunteers, employees and contractors working with and for our organisation as well as our members and guests/non-members who are in attendance or in the event venue and its vicinity. The DIAA is committed to preventing any form of harassment or other inappropriate conduct at its Events; and
- Held in compliance with relevant Public Health Orders and directives in place from time to time.
Minimum Standards of Conduct at Events
It is a condition of attendance that Event Attendees agree to comply with the standards of conduct set out in this Policy.
Attendees must agree to observe the following minimum standards of conduct at all Events:
- Showing courtesy and respect to other Attendees, whether they are members, guests or Employees or of the DIAA, or employees of an Event venue.
- Not engaging in conduct that may reasonably be perceived as harassing, intimidating, overbearing or physically or emotionally threatening.
- The DIAA reserves the right to remove from a venue any person who does not meet the standards set out in this Policy and to take any other action available to it under its Constitution or By-Laws in relation to the DIAA membership of an Event attendee who does not meet these standards at DIAA’s Events.
Responsible Service of Alcohol
The DIAA meets its obligations under relevant Responsible Service of Alcohol laws in each state or territory in which it conducts those Events. The DIAA requires organisations that provide hospitality services in relation to Events to comply with all relevant laws relating to the Responsible Service of Alcohol.
The minimum standards of conduct set out above are also required to be met when an Event is held ‘virtually’ i.e. when one or more Attendees join an Event via a video conferencing service.
Making a complaint
If you wish to make a complaint about conduct that you consider to be inconsistent with these standards at an Event, please speak to a DIAA committee or staff member.
If you wish to make a complaint about conduct that you consider to be inconsistent with these standards following an Event you are able to contact the DIAA at the email address email@example.com.
The DIAA will take such steps as it considers necessary to respond to the complaint, including but not limited to, investigating the matter.
Where an Event is held virtually you may contact the DIAA moderator via the messaging service attached to the video conferencing service.